4-hour response to troubleshoot and repair telco issues, and network hardware issues

Telco issues: Troubleshoot and repair network 

• cabling, including demark extensions.  Communications line testing. 
  General cable testing/re-terminating/repairing
• Smart hands: Work as smart hands for Level 3 support.  Console into devices, 
  connect to Webex to enable Level 3 access to the console.
  

 Required tools:

Laptop

• 6 foot ladder
• CPE Installation Kit
• 
  
  • Loopback plug
• Specific Patch cables to aid troubleshooting only


• Analog Patch Cable
• T1 Patch Cable
• Ethernet Patch Cable
• Standard Cisco Console Cable
• 
  
• Telephone Test Set (Butt Set)
• 66 and 110 Punch Down tool
• Multimeter
• Wire Strippers/Cutters
• Crimping Tool 

We need techs who have experience working in data colos, and have the following experience/skills:

·         Support multiple technologies including: DSL, Cable Broadband, Ethernet Over Copper, TDM, and Fiber

·         Utilize necessary Provisioning/Testing/Repair software

·         Interact and repair DSLAM edge devices

·         Local configuration of servers, switches, & routers

·         Termination of: DS0, DS1, & DSC

·         Cleaning/polishing of Fiber terminations

·         Use WAN test sets (DS1 & DS3, fiber light testers, etc,)

·         Understanding of Colo environment

·         Understanding of DC power

·         Basic understand of AC power (testing outlets)

replace pin pad(s) at local Office Depot locations. 

Technicians will need to pick up equipment at the designated UPS store

• Technicians will then bring equipment to designated Office Depot location and replace the defective pin pad(s) and/or part.
• Technicians are then to return defective pin pad(s) to the local UPS Store (using the return shipping label included with the new equipment)

*Office Depot Service Calls are received on a daily basis, and can be completed anytime during the hours of 10am and 6pm on the date that is listed.

1. Testing RG59 & RG6 cable with BNC connectors
2. Re-terminating BNC connectors (both RG59 and
   RG6)
3. Installing RG59 and RG6 cable
4. Testing/Troubleshooting CCTV equipment

• Troubleshoot Camera
• Troubleshoot NDVR 

Tools Needed:

BNC Coax/Network Tester (if you have a tester

• that has F-connector leads instead of BNC, you can use a BNC to F-Connector
  adapter http://amzn.to/2bUOYdj)

http://www.homedepot.com/p/Mastech-Network-Tester-for-Coaxial-BNC-10-200-MS6810/205931190?MERCH=RV-_-rv_nav_plp_rr-_-NA-_-205931190-_-N 

Compression crimper for BNC connector http://www.homedepot.com/p/Klein-Tools-Compression-Crimper-VDV211-048/202102678

• Coaxial (BNC) cable stripper
• Coaxial Cable Cutter
• Minimum Qty 6- RG59/Q & RG6/Q BNC
  compression connectors
• Minimum 100+ feet of RG59 & RG6 coax cable

**If you have the tools/hardware for BNC CRIMP style

connectors, you can use them instead of the compression connectors

This will be 24/7/4 service on HP Servers & Storage 
Techs need to be identified and probably badged 

Basic scope: 
These are all HP skills 
3PAR Storage 
MSA Storage 
HPE Servers

Digital Signage Install Technicians